{ "GENERAL": { "LOGOUT": "Logout", "OK": "OK", "SUBMIT": "Submit", "CANCEL": "Cancel", "CLOSE": "Close", "YOU": "You", "DO_IT_LATER": "Do it later", "GLOBAL_VALIDATION_ERROR": "There are some errors in the form. Please fix them before submitting the form.", "DOWNLOAD": "Download", "DOWNLOAD.CSV": "Download CSV file", "EMPTY": "" }, "HEADER": { "MENU": { "COLLAPSE_ALL": "Collapse all", "EXPAND_ALL": "Expand all" } }, "PRINT": { "PRINT_PAGE": "Print page" }, "ERRORS": { "REQUIRED": "Required", "TOO_LONG": "The value is too long", "TOO_SHORT": "The value is too short", "FATAL": "Oops! Something went wrong! Please try again later, or help us improve your experience by sending an error report." }, "FORMAT": { "DATE_PICKER": "dd/MM/yyyy", "DATE": { "DEFAULT": "EEE dd MMM yyyy" }, "DATE_TIME": { "DEFAULT": "EEE dd MMM yyyy hh:mm a" }, "TIME": { "DEFAULT": "hh:mm a" } }, "FORM": { "LABEL": "Label", "MANDATORY": "Mandatory", "TITLE": "Title", "MESSAGE": "Message", "QUESTION": "Question" }, "LOGIN_PAGE": { "WELCOME": "Welcome back", "USERNAME": "Username", "PASSWORD": "Password", "REPEAT_PASSWORD": "Repeat Password", "LOGIN": "Login", "EMAIL_ADDRESS": "Email address", "ADDRESS": "Address", "GOOGLE_PLACE_ID": "Google Place ID", "LOCATION": "Location", "RESET_PASSWORD": "Enter your email to reset your password", "RESET_PASSWORD_BUTTON": "Reset", "NEW_PASSWORD": "Please enter your new password", "MAIL_SENT_SUCCESS": "E-mail successfully sent, please check your inbox for further instructions on how to reset your password.", "MAIL_SENT_ERROR": "Email not found or something went wrong while sending.", "PASSWORDS_DO_NOT_MATCH_ERROR": "Passwords do not match !", "PASSWORD_CHANGED_SUCCESSFULLY": "Password was set successfully. Please login with new password now." }, "REGISTRATION_PAGE": { "WELCOME_MESSAGE": "Set up your feedback programme", "FILL_IN_DATA": "You’re almost ready to get feedback from your customers", "MAIL_SENT_SUCCESS": "Your set-up is being completed, Please check your inbox for your confirmation.", "PROCESS_REGISTRATION_SUCCESS": "Your set-up is being completed, please stay on this page and don’t use the back button or refresh until processing is complete.
You will be automatically redirected to your feedback dashboard." }, "DASHBOARD": { "COMMENT_ANALYSIS": { "MANAGE_COMMENTS": "Manage Feedback", "COMMENT_GROUPS_GRAPH": { "FOR_ADMIN": "For admin users: Please filter the dashboard by clients, locations, Sub-measure or programmes to display comment group graphs." } }, "NPS_SCORE_SUMMARY": { "TITLE": "NPS Summary" }, "NPS_SCORE_BREAKDOWN": { "TITLE": "NPS Breakdown - Promoters / Passives / Detractors" }, "NPS_TRENDS": { "TITLE": "NPS Trends" } }, "USER_MENU": { "PROFILE": "Profile", "CHANGE_PASSWORD": "Change Password" }, "CHANGE_PASSWORD": { "TITLE": "Change password", "BUTTON": "Change password", "CURRENT": "Current Password", "NEW": "New Password", "REPEAT": "New Password (Repeat)", "SUCCESS": "Your password has been changed successfully.", "ERRORS": { "NO_MATCH": "Passwords don't match.", "SERVER_ERROR": "There was an error while changing the password. Please try again later.", "WRONG_PASSWORD": "Wrong password" } }, "CLIENT_PAGE": { "HEADER": "Clients", "DESCRIPTION": "This page allows you to manage clients.", "FIELDS": { "CREATE_TITLE": "New Client", "EDIT_TITLE": "Edit Client", "CREATE_BUTTON_LABEL": "Add", "EDIT_BUTTON_LABEL": "Save", "REDRAW_BUTTON_LABEL": "Send", "REDRAW_DELETE_BUTTON_LABEL": "Delete", "ID": "ID", "COMPANY_NUMBER": "Company Number", "LEGAL_NAME": "Legal Name", "TRADING_NAME": "Trading Name", "COUNTRY": "Country", "PRIMARY_CONTACT": "Primary Contact", "INDUSTRY": "Industry", "TEXT_FROMNAME": "From Name in Text Message", "TIMEZONE": "Time Zone", "SCHEDULED_START_DATE": "Scheduled Start Date", "SCHEDULED_END_DATE": "Scheduled End Date", "FIRST_PRIZE_DRAW_DATE": "First PrizeDraw Date", "MANUAL_START_DATE": "Start Date", "MANUAL_END_DATE": "End Date" }, "BENCHMARK_WARNING": "You can create benchmark definitions once you save this new client." }, "USER_PAGE": { "HEADER": "Users", "DESCRIPTION": "This page allows you to manage users.", "CHANGE_PASSWORD_SUCCESS": "User password changed successfully.", "FIELDS": { "CREATE_TITLE": "New User", "EDIT_TITLE": "Edit User", "CREATE_BUTTON_LABEL": "Add", "EDIT_BUTTON_LABEL": "Save", "ID": "ID", "FIRST_NAME": "First Name", "LAST_NAME": "Last Name", "EMAIL": "Email", "ROLES": "Roles", "MOBILE": "Mobile", "LANDLINE": "Landline", "PASSWORD": "Password", "PASSWORD_REPEAT": "Password (Repeat)", "TITLE_POSITION": "Title/Position", "CHANGE_PASSWORD": "Change password..." } }, "LOCATION_PAGE": { "HEADER": "Locations", "DESCRIPTION": "This page allows you to manage locations.", "ANALYSIS_GROUP_WARNING": "Please select a client for this location first", "FIELDS": { "CREATE_TITLE": "New Location", "EDIT_TITLE": "Edit Location", "CREATE_BUTTON_LABEL": "Create", "EDIT_BUTTON_LABEL": "Save", "CLIENTID": "Client", "REGION": "Region", "LOCATIONID": "Location", "CUSTOMERDEFNLOCATIONID": "Client Location Id", "LOCATIONNAME": "Name", "CLIENT_NAME": "Client Name", "DESCRIPTION": "Description", "STARTDATE": "Start Date", "ENDDATE": "End Date", "STATUS": "Status", "TIMEZONE": "Time Zone", "ANALYSIS_GROUPS": "Analysis Groups", "LOGO": "Logo" } }, "POM_PAGE": { "HEADER": "Sub-measure", "DESCRIPTION": "This page allows you to manage Sub-measure.", "FIELDS": { "ID": "Sub-measure ID", "POM_DESCRIPTION": "Description", "CREATE_TITLE": "Create Sub-measure", "EDIT_TITLE": "Edit Sub-measure", "CREATE_BUTTON_LABEL": "Create", "EDIT_BUTTON_LABEL": "Save", "CLIENTID": "Client", "LOCATIONID": "Location", "CUSTOMERDEFNPOMID": "Client Sub-measure Id", "POMNAME": "Name", "DESCRIPTION": "Description", "STARTDATE": "Start Date", "ENDDATE": "End Date", "POMSTATUS": "Status", "TIMEZONE": "Time Zone" } }, "PROGRAMME_PAGE": { "HEADER": "Programmes", "DESCRIPTION": "This page allows you to manage Programmes.", "FIELDS": { "CREATE_TITLE": "Create Programme", "EDIT_TITLE": "Edit Programme", "CREATE_BUTTON_LABEL": "Create", "EDIT_BUTTON_LABEL": "Save", "ID": "Programme ID", "CLIENTID": "Client", "PROGRAMMENAME": "Name", "DESCRIPTION": "Description", "STARTDATE": "Start Date", "ENDDATE": "End Date", "PROGRAMMESTATUS": "Status", "LOCATIONID": "Location", "FEEDBACK_RESTRICTION": "Feedback Restriction", "FEEDBACK_ANALYSIS_TYPE": "Analysis type", "FEEDBACK_RATING_SCALE": "Rating Scale", "INVALID_RATING_RESPONSE_MESSAGE": "Invalid rating response", "DEFAULT_RESPONSE_MESSAGE": "Default response", "WITH_COMMENT_RESPONSE_MESSAGE": "When comment provided", "WITHOUT_COMMENT_RESPONSE_MESSAGE": "When NO comment provided", "RESPONSE_SETTING_TYPE": "Response setting type", "RESPONSE_SETTINGS": "Response messages", "RATING": "Rating", "MESSAGE_FROM": "From header in messages", "TERMS_AND_CONDITIONS": "Link to Terms and Conditions", "LOGO_IMAGE": "Branding Logo", "RATING_ENTRY_STYLE": "Rating entry style", "RATING_ENTRY_ORDER": "Rating display order", "DATA_TYPE": "Data type", "DATA_KEY": "Key", "FEEDBACK_FORM_SETTINGS": "Feedback form settings", "FEEDBACK_FORM_QUESTIONS": "Feedback questions", "FEEDBACK_FORM_QUESTIONS_HELP": "
You must have one mandatory question with key 'email', 'mobile' or 'phoneNumber'.
", "BUTTON_PREVIEW": "Preview", "THANK_YOU_FORM_SETTINGS": "Thank you page settings", "RATING_ENTRY_LABEL": "Rating entry label", "RATING_LABELS": "Rating labels", "COMMENT_FIELD_SETTINGS": "Comment field settings", "COMMENT_DISPLAY_OPTION": "Display comment and other questions after rating selected", "DEFAULT_MESSAGE": "Default message", "MESSAGE_PER_RATING": "Message per selected rating", "HIDE_COMMENT_DISPLAY_OPTION": "Hide comment and display feedback questions", "HIDE_RATING_PANEL": "Hide rating panel", "SHOW_LOCATION_NAME": "Show location name", "SHOW_TC_LINK": "Show Terms and Conditions link", "PASS_METADATA": "Metadata passthrough", "SMS_INVITATION_MESSAGE": "SMS Invitation message", "SMS_REPLY_PATH_MESSAGE": "SMS Reply path message", "EMAIL_INVITE_FORM_SETTINGS": "Email Invitation settings", "MESSAGE_MEDIA_CONFIGURATION": "Message Media Integration settings", "MESSAGE_MEDIA_API_KEY": "Sub-account API Key", "MESSAGE_MEDIA_API_PASSWORD": "Sub-account API Password", "URL_SHORT_NAME": "Long URL" } }, "TAG_PAGE": { "HEADER": "Tags", "DESCRIPTION": "This page allows you to manage Tags.", "FIELDS": { "TAG": "Tag", "CREATE_TITLE": "Create Tag", "EDIT_TITLE": "Edit Tag", "CREATE_BUTTON_LABEL": "Create", "EDIT_BUTTON_LABEL": "Save", "ID": "Tag ID", "CLIENTID": "Client", "DESCRIPTION": "Description", "STARTDATE": "Start Date", "ENDDATE": "End Date", "TAGSTATUS": "Status", "TAGPROGRAMME": "Programme", "TAGPOM": "Sub-measure", "TAGTYPE": "Type", "TAGNAME": "Name", "TAGVALUE": "Value" }, "ERRORS": { "ALREADY_TAKEN": "Tag has already been taken. Please use different label." } }, "ALERT_RULES": { "WHEN": "When", "SEND_TO": "Send Alerts To", "CLIENT_NAME": "Client", "PROGRAMME_NAME": "Programme", "NEW_TITLE": "New Alert", "EDIT_TITLE": "Edit Alert", "LESSTHAN_EQUALTO": "Rating is equal or less than ${alertTriggerCondition.triggerScale}", "GREATERTHAN_EQUALTO": "Rating is equal or greater than ${alertTriggerCondition.triggerScale}", "EQUALTO": "Rating is equal to ${alertTriggerCondition.triggerScale}", "LESSTHAN_EQUALTO_LABEL": "Equal or less than", "GREATERTHAN_EQUALTO_LABEL": "Equal or greater than", "EQUALTO_LABEL": "Equal to", "EMAIL": "Email", "SMS": "Sms", "RATING_VALUE": "Rating Value", "RATING_RULE_LABEL": "When rating is: ", "PROGRAMME_LABEL": "Programme: ", "SELECT_PROGRAMME": "Select Programme", "ALERT_TYPE_LABEL": "Alert type", "ALERT_TO_LABEL": "Send alert to: ", "ALERT_RECIPIENTS_LABEL": "Email", "ALERT_RECIPIENTS_ERROR": "Please enter a valid email address or a mobile phone number.", "ALERT_RECIPIENT_ALREADY_EXISTS": "The recipient already registered for this alert.", "ENTITY_TYPE": "Entity", "LOCATION_INCLUDE_ALL": "Include all locations", "POM_INCLUDE_ALL": "Include all Sub-measure", "LOCATION_SELECT": "Select Locations to be included", "POM_SELECT": "Select Sub-measure to be included" }, "CODESET_RULES": { "DESCRIPTION": "Description", "FEEDBACKCODE_TYPE": "Feedback Code Type", "FEEDBACKCODE_USAGE_TYPE": "Feedback Code Usage Type", "CODE_LENGTH": "Code Length", "BATCH_SIZE": "Batch Size", "AUTO_GENERATE_FOR_NEW_POMS": "Generate for new Sub-measure" }, "COMMENT_GROUPS": { "PAGE_TITLE": "Comment Groups", "NAME": "Name", "DESCRIPTION": "Description", "WORDS": "Words", "WORDS_PLACEHOLDER": "Enter words", "SORT_OPTIONS": { "HIGHEST_COUNT": "Highest response", "LOWEST_COUNT": "Lowest response", "HIGHEST_SCORE": "Highest NPS", "LOWEST_SCORE": "Lowest NPS" } }, "BENCHMARKS": { "PAGE_TITLE": "Benchmark Graphs", "NEW_TITLE": "New benchmark", "EDIT_TITLE": "Edit benchmark", "NAME": "Name", "DESCRIPTION": "Description", "DATA_TYPE": "Data type", "PLOT_TYPE": "Graph type", "ENTITY_TYPE": "Entity", "USERS": "Users", "LOCATION.LABEL": "Locations", "POM.LABEL": "Sub-measure", "PROGRAMME.LABEL": "Programmes", "LOCATION.INCLUDE_ALL": "Include all locations", "POM.INCLUDE_ALL": "Include all Sub-measure", "PROGRAMME.INCLUDE_ALL": "Include all programmes", "INCLUDE_ALL_USERS": "Available for all users", "ANONYMOUS": "Mask data details (Anonymous)" }, "FEEDBACK": { "DETAILS": "Details", "CHANGE_RATING": "Change rating", "SELECT_RATING_LABEL": "Please select a rating", "ERRORS": { "REQUIRED.RATING": "Please select one of the above options" } }, "COMMENT": { "NO_COMMENT": "(Comment not provided)", "COMMENT": "Comment", "CLIENT": "Client", "LOCATION": "Location", "POM": "Sub-measure", "CHANNEL": "Channel", "MOBILEEMAIL": "Mobile/Email", "PROGRAMME": "Programme", "CREATED_DATE": "Date", "RATING": "Rating", "ALERTS": "Alerts", "PUBLISHED": "Published", "STATUS": "Status", "RESPONSE_TEMPLATE": "Response template", "SELECT_RESPONSE_TEMPLATE": "Select...", "FROM_HEADER_TEMPLATE": "${fromName}:", "UPDATED_MESSAGE": "Comment saved", "TITLE_WITH_FROM_NOW": "${client} / ${location} / ${pom} (${originalRating}/${maxRatingScale})
${dateTimeString}
(${fromNow})
", "TIMESTAMP_WITH_REPLIED": "${createdBy} replied ${dateTimeString} ", "TIMESTAMP_WITH_NOTE_ADDED": "Note added by ${createdBy} ${dateTimeString} ", "TIMESTAMP_INCOMING_COMMUNICATION": "Received from ${createdBy} ${dateTimeString} ", "TIMESTAMP_WITH_USER": "${createdBy} ${dateTimeString} ", "TIMESTAMP": "${dateTimeString} ", "TRIGGER_ALERT": "Alert triggered to ${toAddress}", "STATUS_CHANGE": "${body} (${toStatus})", "CUSTOM_RESPONSE": "Custom response", "ARCHIVE": { "LABEL": "Delete Ticket(s)", "CONFIRM": "Delete Ticket(s)", "COMMENT_LABEL": "Comment (Optional)", "CONFIRM_MESSAGE": "
  The feedback(s) that you are about to delete will affect all the reports on the dashboard. Are you sure you want to delete selected {{length}} feedback(s)?
" }, "DOWNLOAD": { "TITLE": "Please select the download type", "LABEL": "Download", "FORM": { "OPTIONS": { "LABEL": "Download options", "FULL": "Includes contact information and metadata as well as all the data from the basic download.", "BASIC": "Includes the location, rating, comment, date and time, and status." }, "PRIZE_WINNER": { "LABEL": "Pick prize winners", "COUNT": { "LABEL": "Prize winner count" } } } }, "MANAGEMENT": { "ADD_NOTES": "Share internal note", "CLOSE_TICKET": "Close ticket", "ARCHIVE": "Delete", "REOPEN_TICKET": "Re-open ticket" }, "CLEAR_FILTER": "Reset", "MORE": " ...more" }, "GRAPH": { "NO_DATA": "No data", "DATE_TIME_FORMAT": { "HOURLY": "DD/MMM/YYYY hhA", "DAILY": "DD/MMM/YYYY", "WEEKLY": "DD/MMM/YYYY (WW)", "MONTHLY": "MMM/YYYY", "YEARLY": "YYYY" }, "LABEL": { "NPS_SCORE_AVERAGE": "NPS", "RESPONSES": "Responses" }, "NPS_BREAKDOWN": { "TOOLTIP": "{{score}} ({{responseCount}} responses)" } }, "ANALYSIS_GROUP": { "PAGE_TITLE": "Analysis Groups", "TITLE_NEW": "Create new analysis group", "TITLE_EDIT": "Edit analysis group", "NAME": "Name", "DESCRIPTION": "Description", "USER_ROLES": "User roles", "TYPE": "Type", "TAGS": "Tags", "DISPLAY_ORDER": "Order", "ERRORS": { "NAME_ALREADY_TAKEN": "Analysis group name has already taken. Use different name.", "NO_TAGS": "Please create at least one tag for this analysis group.", "NOT_DEFINED": "There is no analysis groups setup for the associated client." } }, "DATE_RANGE": { "TODAY": "Today", "THIS_WEEK": "This week", "LAST_7_DAYS": "Last 7 days", "THIS_MONTH": "This month", "LAST_30_DAYS": "Last 30 days", "LAST_3_MONTHS": "Last 3 months", "LAST_6_MONTHS": "Last 6 months", "LAST_12_MONTHS": "Last 12 months" }, "TIME_SLOTS": { "NAME": "Name", "FROM": "From", "TO": "To", "PAGE_TITLE": "Time Slots", "LABEL_TEMPLATE": "${name} (${from} - ${to})" }, "WELCOME": { "USER_PROFILE": { "TITLE": "Welcome to Customer Radar", "MESSAGE": "Welcome to Customer Radar version 2.0. To fully enjoy benefits of the new application, please fill out your account information below.", "WARNING": "IMPORTANT: After you specify your email address, you will need to use your email address as your login name when you login next time.", "WARNING_CHANGE_EMAIL": "IMPORTANT: If you decide to change your email address, you will need to use the new email address as your login name when you login next time.", "FIRST_NAME": "First Name", "LAST_NAME": "Last Name", "EMAIL": "Email (Will become your login name)", "EMAIL_REPEAT": "Email (Repeat)", "MOBILE": "Mobile number", "ERRORS": { "EMAIL": "Please enter a valid email address", "EMAIL_TAKEN": "The email address is already used by another user. Please use a different email address.", "EMAIL_NO_MATCH": "Email addresses don't match", "PHONE_PATTERN": "Please enter a valid phone number" } } }, "USER_PROFILE": { "TITLE": "Your profile", "EDIT_PROFILE": "Edit profile", "BASIC_INFO": "Basic info", "ROLES": "Your roles", "firstName": "First Name", "lastName": "Last Name", "emailAddress": "Email/Login Name", "mobile": "Mobile", "BUTTONS": { "EDIT_PROFILE": "Edit profile...", "CHANGE_PASSWORD": "Change password..." } }, "HELP": { "DASHBOARD": { "FILTER": "This allows you to choose a specific date range, or you can pick one of the pre-defined date periods. This will change all the data in the dashboard to show the feedback in the selected date range. You can change this at any time while browsing anywhere in the dashboard.", "COMMENT_ANALYSIS": "This section provides comment analysis tools. The results can be filtered further using the comments filter below.", "WORDCLOUD": "The bigger the word, the more frequently it was mentioned. Click on any word to filter comments containing that word - results are shown to the right.
The word cloud can be filtered by time period as well as promoters, passives and detractors.", "COMMENT_GROUPS": "Shows the most mentioned comment groups in feedback, along with each comment group's Net Promoter Score. Click on a bar graph to view the comments within each group.", "COMMENT_TABLE": "All comments can be filtered by date, rating & comment: Hint: use the search to find out more specific comments eg Coffee + cold", "NPS_SCORE_SUMMARY": "Shows NPS (Net Promoter Score) Score and number of responses for all selected measures for the specified date range - Click HERE to find out more about NPS.", "NPS_SCORE_BREAKDOWN": "NPS breakdown for Promoters, Passives & Detractors across each selected measure/s compared to all measures.", "NPS_SCORE_BREAKDOWN.DOWNLOAD": "Campaign Summary - Click to download a CSV file giving you an NPS breakdown for all locations across the specified date range.", "BENCHMARKS": "This section shows NPS benchmark graphs broken down across your defined levels - Eg, location, region, store size.", "NPS_TREND_GRAPH": "This graph shows NPS score averaged across all selected measures for the specified date range. Showing trends across hour, day, week, month, year." }, "COMMENTS": { "FILTER": "Date filter allows you to change date window for comments table. You can view only the ones that created alerts. You can also filter the results further by selecting comment statuses.", "COMMENT_TABLE": "All comments can be filtered by date, rating & comment: Hint: use the search to find out more specific comments eg Coffee + cold.
Clicking on a comment opens a dialog box allowing you to reply back to your customers - edit ratings and archiving feedback is also possible (permissions permitting).", "NPS_FILTER": "'Click the button to filter your comment view quickly by: '" } } }